Welcome to Flower Delivery Finsbury. These Terms & Conditions govern your access to and the use of our online flower delivery service, provided for customers based in Finsbury and the surrounding areas. Please read them carefully before placing your order. By using our website or placing an order, you confirm your acceptance of these terms. If you do not agree to these Terms & Conditions, please do not use our services.
We provide a platform for ordering and delivering fresh flowers and related products. Our online shop is designed to offer a seamless flower delivery experience to customers within Finsbury and neighbouring regions. The images and descriptions of our products on the website are for illustrative purposes only, as natural variations in flowers may occur.
2.1 Placing Your Order: To purchase flowers or related products, add your selections to your online basket and proceed to checkout. You must provide accurate delivery details, including recipient name, address, and contact number. Orders are subject to availability and acceptance by us. Once you have placed your order and payment has been processed, you will receive an order confirmation via the website interface.
2.2 Order Acceptance: Acceptance of your order and the completion of the contract between you and Flower Delivery Finsbury will take place upon confirmation of your order and receipt of payment. We reserve the right to decline your order in cases including, but not limited to, unavailability of products, payment issues, or suspicion of fraudulent activity. If we are unable to fulfill your order, we will inform you as soon as possible and you will not be charged, or a refund will be issued if payment has already been made.
2.3 Delivery Area: Our flower delivery services are primarily available in Finsbury and the immediate surrounding zones. If your selected address is outside these areas, we will notify you and discuss alternative options, which may include cancellation.
3.1 Accepted Payment Methods: We accept payment through secure online payment systems, allowing you to pay by bank card or other methods as displayed on our website at the time of checkout. All payments must be made in GBP (£).
3.2 Payment Security: All payments are processed through encrypted and secure payment gateways to ensure your financial information is protected. We do not retain payment details once your transaction is completed.
3.3 Pricing: All product prices are displayed in GBP and include applicable VAT. Delivery charges may apply and will be clearly indicated prior to order completion. We reserve the right to update prices at any time; however, confirmed orders will not be affected by any subsequent price changes.
4.1 Delivery Times: We aim to deliver flowers and gifts within your chosen delivery window, subject to availability and any circumstances beyond our control. Specific delivery times cannot be guaranteed. Same-day or next-day delivery options are available for select products and locations, subject to order cut-off times.
4.2 Delivery Instructions: Please ensure that the recipient is available at the address provided. If no-one is present to receive the flowers, we may leave them with a neighbour, in a safe location, or attempt a re-delivery, at our discretion. Detailed delivery instructions at checkout help us provide the best service possible.
4.3 Delivery Confirmation: Once your order is delivered, we may provide you with a confirmation notification. If there is an issue with your delivery, please notify us promptly so we can attempt to resolve it.
5.1 Cancelling an Order: You may cancel an order by contacting us, provided the cancellation request is received before the order has been prepared or dispatched. Once flowers have been arranged for delivery or dispatched, cancellations cannot be accepted. Please contact us promptly if an amendment or cancellation is required.
5.2 Amendments: We will attempt to accommodate changes to delivery addresses, dates, or card messages. However, this may not always be possible, especially once the order is in progress or has been dispatched.
5.3 Refunds: If you are eligible for a refund due to an accepted cancellation or other legitimate reason, it will be processed to the original payment method within a reasonable period. Please allow standard banking times for funds to appear in your account.
6.1 Fresh Flower Guarantee: We pride ourselves on providing fresh, high-quality flowers. On rare occasions, quality issues or damage during delivery may occur. If you are unsatisfied, please contact us within 24 hours of delivery, including photographs if possible, so we can review your complaint and offer a suitable resolution, which may include replacement or partial refund.
6.2 Non-Perishable Returns: For non-perishable items (such as vases or additional gifts), you may request a return within 14 days of receipt, provided the item is unused and in its original packaging. Return arrangements and return shipping costs are your responsibility unless the product is faulty or incorrect.
7.1 Limitation of Liability: To the fullest extent permitted by law, Flower Delivery Finsbury shall not be liable for: (a) any indirect, incidental, or consequential damages; (b) loss of profits, business, or goodwill; (c) non-delivery or delay caused by circumstances beyond our control, such as weather, force majeure, or third-party issues.
7.2 Maximum Liability: Our maximum liability relating to any purchase is limited to the purchase price of the product paid by you. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded.
7.3 Customer Responsibility: It is your responsibility to ensure that recipient contact details and addresses are correct. We are not liable for non-delivery or delays due to incorrect or incomplete information provided by you.
All website content, including images, logos, text, and design, is the property of Flower Delivery Finsbury or our licensors. You may use this content only for personal, non-commercial purposes related to flower ordering and delivery. Unauthorised copying, reproduction, or commercial use is strictly prohibited.
Your privacy is important to us. All personal data collected during the ordering process is processed in accordance with applicable data protection laws and used solely for fulfilling your order and enhancing our flower delivery service. We do not share your personal information with third parties except as required for delivery and payment processing.
You must not use the Flower Delivery Finsbury website in a way that may cause damage, impair its availability, or be unlawful or fraudulent. Attempts to gain unauthorised access, disrupt the website, or use our services for any unlawful purposes are strictly prohibited.
We reserve the right to vary or update these Terms & Conditions at any time. Material changes will be clearly indicated on this page. Continued use of our services following any updates constitutes your acceptance of the revised Terms & Conditions.
These Terms & Conditions, and any disputes arising from or relating to them, are governed by the laws of England and Wales. You agree that any legal action relating to our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.1 Entire Agreement: These Terms & Conditions constitute the entire agreement between you and Flower Delivery Finsbury regarding the provision of online flower delivery services in Finsbury and surrounding areas. Any other terms or statements, whether oral or in writing, are excluded.
13.2 Severability: If any clause of these terms is found to be invalid or unenforceable, the remaining clauses shall continue to be valid and enforceable.
13.3 Third Party Rights: No person other than you and Flower Delivery Finsbury shall have any rights to enforce any of these terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
If you have any questions about these Terms & Conditions, your order, or wish to raise a complaint, please use our website contact form. We will endeavour to respond promptly and resolve any issues to your satisfaction.
Note: These Terms & Conditions apply to all customers purchasing flower delivery services through Flower Delivery Finsbury for addresses within Finsbury and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Finsbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Finsbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
